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Privacy Policy

Last updated: August 26, 2026
 

This Privacy Policy explains how we ("we," "us," "our") collect, use, store, and protect the personal information of visitors and customers ("you") who use our website, including our online shop, booking system, membership area, and forum.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.
 

1. What Information We Collect

We may collect the following types of personal information, depending on how you interact with our site:

  • Contact details – name, email address, phone number, and mailing/delivery address (e.g., when you submit our contact form, place an order, or make a booking)

  • Account information – login details and profile information when you register or log in as a Member

  • Order and purchase information – products purchased, order history, billing details, and payment information (processed securely through our payment provider)

  • Booking information – name, contact details, and appointment details when you book a service (e.g., our free agarwood workshop, badge collection, or viewing/purchasing appointment) through our online booking calendar

  • Forum and community content – posts, comments, and any information you choose to share in our Forum or Members area

  • Technical information – IP address, browser type, device information, and browsing behavior on our site, collected automatically through cookies and similar tracking tools

  • Communications – records of correspondence if you contact us by email, contact form, or social media
     

2. How We Collect Information

We collect personal information when you:

  • Browse or make a purchase through our online Shop

  • Submit the contact/enquiry form on our website

  • Book an appointment or workshop through our online booking calendar

  • Register for or log in to our Members area

  • Post or comment in our Forum

  • Subscribe to updates, newsletters, or promotions

  • Interact with our website generally (automatically, via cookies and analytics tools)
     

3. Why We Collect Your Information

We use the personal information we collect to:

  1. Process and fulfil your orders, including delivery and payment

  2. Manage and confirm your bookings and appointments

  3. Create and manage your Member account and enable Forum participation

  4. Respond to your enquiries and provide customer support

  5. Send you updates, promotions, or service-related notices (where you have consented)

  6. Improve our website, products, and services

  7. Comply with applicable Singapore laws and regulations, including the Personal Data Protection Act (PDPA)
     

4. How We Store, Use, Share, and Disclose Your Information

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform and infrastructure that allows us to operate our website, sell our products, and manage bookings and memberships. Your personal information may be stored through Wix.com's data storage, databases, and applications, on secure servers protected by industry-standard safeguards.

Payments made through our Shop and Booking system are processed via Wix's payment gateways, which comply with the Payment Card Industry Data Security Standard (PCI-DSS).

We do not sell your personal information to third parties. We may share your information with:

  • Service providers who help us operate our website, process payments, or deliver orders (e.g., couriers/delivery partners)

  • Wix.com, as our website and e-commerce platform provider

  • Government or regulatory authorities, where required by law
     

5. How We Communicate With You

We may contact you by email, phone, or SMS to:

  • Confirm or follow up on orders and bookings

  • Respond to your enquiries

  • Send you promotional or marketing communications (only where you have opted in)

  • Notify you of updates to our products, services, or this Privacy Policy

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly at the email address below.
 

6. Cookies and Tracking Tools

Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how visitors use our site (e.g., pages visited, time spent on site).

Some cookies are placed by third-party tools (such as analytics or social media plug-ins) integrated through Wix. These third parties may have their own privacy practices, which are not covered by this policy.

You can manage or disable cookies through your browser settings; however, some features of our website (such as Shop or booking functions) may not work properly if cookies are disabled.
 

7. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you

  • Correct or update inaccurate information

  • Withdraw your consent to the collection or use of your data

  • Request that we delete your personal information, subject to legal or contractual retention requirements

To exercise any of these rights, please contact us using the details below.
 

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, legal, accounting, or reporting requirements.
 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed of how we protect your information.
 

10. Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct, or delete your personal information, please contact us.


 

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